Support
Help & contact
A real person reads every message. We're a small team, so give us a business day or two — include your Support ID and we can help much faster.
Contact us
Questions, bugs, billing, feedback — one address for everything:
For anything about your usage, credits, or purchases, include your Support ID — in the app under Settings → About → Support ID (tap to share it). It's a random identifier; it contains nothing personal.
Subscriptions & refunds
Purchases are billed by Apple or Google, so subscriptions are managed in your store account — not in the app:
iPhone: Settings → your name → Subscriptions.
Android: Play Store → profile → Payments & subscriptions.
Refund requests also go through Apple or Google's standard process. Stuck? Email us and we'll point you the right way.
Common quick fixes
Adapter won't connect: make sure it's seated in the port, the ignition is on, and you're pairing inside the app (OBD2 tab → Scan for adapters) — not in the phone's Bluetooth settings.
No live data on some gauges: not every vehicle supports every sensor — the app marks unsupported ones rather than showing stale numbers.
Voice input not offered: check the app has microphone permission in your phone's settings.
Your data
Fixiom needs no account, and your conversations live on your device. To remove server-side usage records tied to your anonymous ID, see Data deletion.
The full picture of what we do and don't collect is in the Privacy policy.